Refund and Exchange Policy

Overview

Indee Store is committed to ensuring customer satisfaction. We understand that there may be instances where you need to exchange a product. This policy outlines the guidelines for exchanging items purchased on our platform. Only exchange for different size of same product or a defective product is possible. Return of a product will not be accepted.

Exchanges

To be eligible for an exchange, the following conditions must be met:

• The product must have been exchanged within 7 days of the delivery date.
• The product must be in its original, unused condition with all original packaging, tags, and accessories intact.
• The product must not show any signs of wear, damage, or alteration.
• The product must be accompanied by the original purchase invoice or order confirmation.
• Exchange is only applicable for different size of same product. User cannot exchange one product with another type of product
• Exchange is also applicable for defective product.

Items Not Eligible for Exchange

• Personalized or customized products
• Perishable items (e.g., food, beverages)
• Digital products (e.g., e-books, downloadable content)
• Items that are returned without the original packaging or accessories

Exchange Process

Initiate Exchange Request

• Contact Indee Store customer support within 7 days of receiving the product to initiate an exchange request.
• Provide your order number, product details, and reason for the exchange.
• Our customer support team will review your request and provide you further details.

Return Shipment:

• Pack the product securely in its original packaging, including all accessories and tags.
• Indee Store will incur the cost for exchange of product, unless otherwise specified.

Exchange Processing:

• Upon receipt of the returned product, our team will inspect it to ensure it meets the exchange eligibility criteria.
• If the product is eligible for exchange, we will process your exchange and ship the replacement product to you.
• If the product is not eligible for exchange, we will notify you and provide options for returning the product to you.

Shipping of Replacement Product:

• The shipping cost for the replacement product will be borne by Indee Store.
• We will ship the replacement product using the same shipping method as the original order.

Exchange Limitations:

• Indee Store reserves the right to limit the number of exchanges per order.
• If the desired replacement product is out of stock, we will offer you an alternative product or a refund.

Need help?

Contact us at indeestore7@gmail.com or whatsapp for questions related to exchanges and returns.