FAQ’s

Q. What is your exchange policy?
   – We offer a 7 day exchange policy for most products. Items must be unused and in their original condition. Please refer to our exchange policy page for complete details.

Q. How do I initiate an exchange?
   – To initiate an exchange, please contact our customer support within 7 days of receiving your order. We will provide you with exchange instructions.

Q. How long does it take to process an exchange?
   – Exchanges are typically processed within [number] business days of receiving the returned item. You will receive a confirmation email once the exchange has been shipped.

Q. Is exchange for different style possible?
   – Exchange is possible for different size of same product or defective product. Return of a product will not be accepted.

Q. Are the products authentic and handmade?
   – Yes, all our products are authentic and handmade by skilled artisans from tribal and indigenous communities. We are committed to preserving traditional craftsmanship and supporting local livelihoods.

Q. Can you provide more information about the materials used in the products?
   – Absolutely! We use high-quality, sustainable materials sourced locally wherever possible. Product descriptions often detail the materials used. If you have a specific query, please feel free to contact our customer support.

Q. Do you offer customization options for your products?
   – While many of our products are handcrafted and unique, customization options may be limited. However, we can explore possibilities for certain items. Please contact our customer support for inquiries.

Q. Is there any delivery charges on order?
   – Delivery charges are free for orders above INR 499 and above. Customer has to pay extra delivery charge of INR 60 for orders less than INR 499.

Q. Are bulk orders accepted?
   – Yes, bulk orders are accepted. For inquiries, please reach out to us in our mail id or whatsapp.